Members joined us online to talk all things life planning. Find out what they thought of our first Ask The Expert event and watch the recording for tips and advice.
This year, our Life Services team – which includes our Legal, Insurance and Funeralcare businesses – are on a mission to help more Co-op Members feel confident and informed about life’s important decisions.
Inspired by feedback from members at our autumn events in 2025, the theme for our first online Ask The Expert event in March was Life Planning.
During the hour-long session, members heard from and were able to put their questions to our Life Services experts on the things that mattered most to them.
They were also able to participate in live polls as we looked to guide and support them through major life moments – all from the comfort of their own home.
Our experts covered a range of topics – including making a will, understanding more about life insurance and the different types of funeral plans.
Members were directed to useful web links where they could get more help and advice. (You’ll find the links at the end of this survey).
Following the session, members gave us their feedback. Almost 92% who attended rated the event 4 or 5 stars out of 5 with the majority citing it as well organised and informative.
Here are just some of your comments:
“It was interesting, and I learnt things I didn’t realise I needed to know. Great information, format and pacing.”
“It clarified my thoughts and reminded me of the importance of making a Will and a Lasting Power of Attorney.”
“I learned such a lot from the event. I have actioned on a lot of the information and told friends about event.”
“Enjoyable experience to sit and home and follow relevant information.”
“Having watched the recording of the Ask the Expert I was really informed as to my options for amending my current will, I’m looking into setting up power of attorney and even the life insurance aspect was very useful”
“I made notes during the presentation and found it really useful. I wasn’t able to pick up the links from the event, so I’m glad you’ve put the links in this follow-up email.”
Listening to what our members want and need from the products and services we offer is so important to us, says Azra Dedic, Lead Product Owner.
“We know from previous research that Life Services and Life Planning is something that members are interested in but need more help and guidance so being able to speak directly to these members and listen to their questions and concerns was invaluable to us.
“The session itself has led us to look at future opportunities around having difficult conversations about money, funerals and future wishes as this was a common theme on the night. This is something we plan to cover in a future Ask The Experts session.”
Our next online Ask The Expert event will take place in June. If you missed our first online Ask The Expert event or you would like to watch it again, click here.
To find out more about Wills, click on the links below:
Making a will – do I need a will?
Making a will – lasting power of attorney
To find out more about Life Insurance, click on the links below:
To find out more about Funeral plans, click on the link below:
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